Messages everywhere
Reports can be hard to follow.
When local issues are reported through WhatsApp groups and word of mouth, messages can be missed or repeated. It can be difficult to see whether work has started or where to find the latest update.
About NeonBela
Service delivery, made visible.
NeonBela brings resident reports, municipal updates and local issues together on one map, so everyone can see what is broken, what is being worked on, and what is resolved.
The problem
WhatsApp should not be the only way to report an issue.
One shared record
Progress is easier to see.
NeonBela gives each report a category, a map location and a status, creating a shared record that is easier to find and follow.
What NeonBela does
One map, from report to resolution.
01
Residents report
Choose the issue type, pin the location, and add a photo or note. The report appears on the town map.
02
Teams respond
Municipal staff acknowledge, assign and update reports from a structured queue, with service targets to guide priorities.
03
Everyone sees progress
Residents can follow the latest recorded status, receive updates on their own reports and add comments when more detail is needed.
Why the name
Bela Bela means "the pot that boils".
The town of Bela Bela takes its name from the hot springs that bubble up in the area. In Tswana and Northern Sotho, Bela-Bela means "the pot that boils".
“Bela” recalls Bela-Bela’s boiling springs: local issues should be able to bubble up instead of being missed. “Neon” suggests light, visibility and a modern approach. Together, the name reflects NeonBela’s goal: bring community problems into the open and make progress visible through to resolution.
Who it's for
Built for residents, staff and municipalities.
Residents
Report issues with photos and locations, browse what is happening nearby, and follow the latest status of your own reports.
Municipal staff
A structured queue of reports to acknowledge, assign and update, with clear targets and a record of every action.
Municipalities
A live picture of what is happening where, so resources and attention go to the places that need them most.
See what has already been reported in Bela Bela.
View Bela Bela's issue map
Want to help NeonBela grow? Read about supporting the project.