Live issue map
See what is happening nearby, and whether a problem is already reported.
NeonBela features
Clearer reporting. More visible progress.
NeonBela gives residents and municipal teams one shared place to report local issues, follow updates and see what is happening.
For residents
Your town. At your fingertips.
Photo + location
Show the problem. Mark the spot. Add a note if it helps.
Track your report
From reported to resolved, with the latest recorded status.
Live chat with staff
Keep each other updated on the issue in one conversation.
Service disruptions
Water, power and local notices in one place.
Push + email updates
Stay informed as things change on your reports.
English + Afrikaans
The app speaks your language.
Android app
Report local issues and follow their updates from your phone.
For municipal teams
Built for a better-run town.
Manage incoming issues
Keep each issue together with its type, location and current status instead of searching through separate messages.
Staff assignments
Clear tasks. Clear responsibility. Acknowledge reports, assign work and record progress so residents can see the latest update.
Recurring issues
Identify nearby or recurring problems, helping teams recognise those that may need wider attention.
Dashboards + PDF reports
See workloads, trends and results: resolution rates, response times and trends by issue type show where service delivery needs attention.
See staff workloads
See how active work is shared across the team, alongside resolution and service-target performance.
Manage service areas
Create or import zones, then group and compare reports by the areas each team manages.
Ward-based reporting
View and compare issues by official municipal ward to spot local patterns, understand workloads, and plan resources more clearly.
Resolution targets
Set expected times for acknowledging and resolving each type of issue, then see which reports need attention when those targets are at risk.
Chat live with municipal staff
Each issue has its own conversation, so residents and municipal teams can share updates, ask questions, and keep the latest information in one place.
Turn WhatsApp messages into reports
The NeonBela Chrome extension lets teams create a tracked issue from a WhatsApp Web message, bringing it into the same organised record as other reports.
Privacy
Designed to respect your privacy.
NeonBela is designed to help communities see local problems without putting people’s personal information on display.
Focus on the issue
The public map is designed to show the problem and its status, not the person who reported it.
Privacy-aware location sharing
NeonBela uses H3, an open-source location system developed for Uber’s mapping needs, to help show the area of a reported problem while protecting sensitive location details.
You stay in control
Your account gives you a clear place to manage your reports and personal details.
Coming soon to Bela Bela
See NeonBela in action.
Watch the 59-second teaser, then look out for NeonBela in Bela Bela.