Report with context
Choose an issue type, pin the location, and add a photo or note to help explain the problem.
NeonBela features
Clearer reporting. More visible progress.
NeonBela gives residents and municipal teams one shared place to report local issues, follow updates and see what is happening.
For residents
Know what is happening in your community.
Follow the work
See the latest recorded status and updates on your reports, and add a comment when more information can help.
See the bigger picture
Browse local reports on a map and see whether a problem may already be affecting your area.
Android app
Use the NeonBela Android app to report local issues and follow their updates from your phone.
For municipal teams
A clearer way to manage the work.
Manage incoming issues
Keep each issue together with its type, location and current status instead of searching through separate messages.
Assign and update
Acknowledge reports, assign work and record progress so residents can see the latest update.
Spot repeat problems
Identify nearby or recurring problems, helping teams recognise those that may need wider attention.
Build detailed reports
Review resolution rates, response times and trends by issue type to understand where service delivery needs attention.
See staff workloads
See how active work is shared across the team, alongside resolution and service-target performance.
Manage service areas
Create or import zones, then group and compare reports by the areas each team manages.
Work by municipal ward
View and compare issues by official municipal ward to spot local patterns, understand workloads, and plan resources more clearly.
Set clear service targets
Set expected times for acknowledging and resolving each type of issue, then see which reports need attention when those targets are at risk.
Keep everyone informed
Each issue has its own conversation, so residents and municipal teams can share updates, ask questions, and keep the latest information in one place.
Turn WhatsApp messages into reports
The NeonBela Chrome extension lets teams create a tracked issue from a WhatsApp Web message, bringing it into the same organised record as other reports.
Privacy
Designed to respect your privacy.
NeonBela is designed to help communities see local problems without putting people’s personal information on display.
Focus on the issue
The public map is designed to show the problem and its status, not the person who reported it.
Privacy-aware location sharing
NeonBela uses H3, an open-source location system developed for Uber’s mapping needs, to help show the area of a reported problem while protecting sensitive location details.
You stay in control
Your account gives you a clear place to manage your reports and personal details.
See NeonBela in action.
Explore the reports and progress currently visible in Bela Bela.